Refund Policy

1. The guarantee

Every paid fenfill plan carries a 14-day money-back guarantee. It applies to:

• your first purchase of a plan — monthly or annual — within 14 days of the payment; and
• each annual renewal, within 14 days of the renewal payment.

You do not need to give a reason, and having used the plan does not disqualify you. Monthly renewals after the first month are not covered — cancel instead, and your plan runs to the end of the month you paid for.

If you are on an annual plan and cancel after a renewal, outside the 14 days, we refund the full months left (see section 5).

2. How to ask

Use Cancel and request refund in Settings → Plan & billing. It appears during the 14 days and does both in one step. Or email support@fenfill.com from the address on your account.

If you email, say which payment you mean. A receipt or invoice number makes it quicker but is not required. We reply to refund requests within two working days.

3. How the money comes back

Paid plans are sold by Sold through Link, LLC(“Link”, through Stripe Managed Payments), our merchant of record, so the refund goes back through them to your original payment method, and the refund confirmation comes by email from Link. Any VAT or sales tax charged is refunded with it. How long it takes to appear is up to your bank or card issuer — usually a few business days, occasionally longer.

The guarantee is our promise to you. If a refund we have promised does not reach you, we make it good ourselves.

4. What happens to your plan and your forms

When we issue a refund we also cancel the subscription, so you are not charged again. Your workspace then returns to the free plan, with the free plan's limits.

Nothing is deleted at that moment. Forms above the free limit are frozen, not removed: they stay in your dashboard, greyed out, and come back if you subscribe again. A frozen form is permanently deleted 60 days after it freezes, and each one shows its deletion date, so export anything you want to keep before then. PDFs you have already downloaded are yours and are unaffected — they were only ever on your device.

5. Outside the 14 days

After the window, monthly payments are not refunded; annual plans that have renewed are refunded for the full months left when you cancel. You can cancel at any time from the billing portal in Settings; cancelling stops the next renewal and leaves your plan active until the end of the current period. If we make a change that materially reduces what your paid plan does, or if something has clearly gone wrong on our side, write to us — we will make it right, including a pro-rated refund where that is the fair answer.

6. Your statutory rights

If you are a consumer in the EU or the UK, you may withdraw from the contract within 14 days of buying without giving a reason. The Cancel and request refund button is our withdrawal function. Our guarantee gives you a full refund in that period, more than the law requires (the law allows us to keep a proportionate amount for the days you used). Other mandatory consumer rights where you live are unaffected.

7. Chargebacks

Please email us before asking your bank to reverse a payment. A chargeback takes weeks, locks the payment while it is disputed, and usually suspends the account it relates to — whereas a refund requested by email is normally done the same day. If you do not recognise a charge, it may appear on your statement as LINK.COM* FENFILL.COM, because Link is the seller of record.

8. Contact

Larksong sp. z o.o.
ul. Stefana Batorego 18/108, 02-591 Warszawa
Poland
KRS 0001275290, NIP 7011337480, REGON 546037291
Sąd Rejonowy dla m.st. Warszawy w Warszawie, XII Wydział Gospodarczy KRS
Share capital: PLN 5,000.00
support@fenfill.com

See also our Terms of Service and Privacy Policy.